Zoom Expands GTM Partnership With Oracle, Deploys Zoom CX On Oracle Cloud Infrastructure And Powers Oracle's Global Contact Center Operations

Zoom Communications, Inc. (NASDAQ:ZM) announced a strategic go-to-market (GTM) partnership with Oracle designed to help organizations transform the experience they deliver to customers through faster resolutions, streamlined omnichannel interactions, and intelligent self-service.

With this partnership, Zoom CX can now run on Oracle Cloud Infrastructure, bringing the capabilities of Zoom's customer experience platform to even more organizations. Furthering the strategic partnership, in January, Oracle selected Zoom Contact Center to support its own global customer service front-end operations, bringing Zoom Contact Center to Oracle's service agents worldwide and integrating with Oracle Service workflows. This real-world adoption demonstrates how enterprises can combine Zoom's AI-first communication capabilities with Oracle's trusted cloud infrastructure and industry-leading applications to elevate customer engagement, workforce productivity, and accelerate business outcomes.