Coconut Software first to offer Reserve with Google to Canadian Financial Institutions

TORONTO,Nov. 30, 2020/CNW/ - Coconut Software, the leading customer engagement platform for financial services , is excited to announce further growth in their partnership with Google. This partnership will allow banking customers in bothCanadaandthe U.S.to book appointments with their financial institution directly through Google. Coconut Software is the first to provide this offering to Canadian financial institutions.

Reserve with Googleis an innovative feature that allows individuals to book appointments with a business directly through Google Search, Google Maps, or Google Assistant.

Research has shown that nearly one-third of all mobile searches are related to location, with 55% of searches resulting in a visit within 1 hour. Through this new integration, users are able to view branch specific services and availability and book an appointment directly within Google search results, eliminating friction from the customer journey and converting even casual browsers into confirmed appointments.

"Our extended partnership with Google is a game changer for Canadian financial institutions. Today's consumers are expecting to be helped in a way that is convenient for them - Google Search, Google Maps and Google Assistant is a key way for customers to connect with their bank or credit union,"says Coconut Software, CEO,Katherine Regnier.

By adding Reserve with Google inCanadatoCoconut's other enhanced solutionsand improved data analytics, financial institutions have more methods than ever to seamlessly schedule, measure and manage their engagements.

About Coconut Software:

Coconut Software is a leading provider of customer engagement solutions for modern banks and credit unions and isbacked by investmentsfrom Bay Partners, Conexus Venture Capital Fund, PIC Investment Group, SaskWorks Venture Fund, Information Venture Partners, and ScaleUp Ventures, with additional financing by CIBC. By providing technology that elevates the customer experience while improving operational efficiencies, Coconut's solutions consistently increase satisfaction scores, decrease churn, and strengthen acquisition. Visitcoconutsoftware.com, or ourLinkedIn,Twitter,FacebookandInstagramaccounts for more information.

SOURCE Coconut Software

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